Australian High Commission
No 6 Jalan Yap Kwan Seng, 50450 Kuala Lumpur Telephone: (03) 2146 5555 Fax: (03) 2141 5773 [Visa Line – (03) 2166 6550]


Immigration, Visas and Citizenship

The Visas and Immigration section of the Australian High Commission in Kuala Lumpur processes visa applications for people who are resident in Malaysia and Brunei. Everyone except Australian and New Zealand citizens will need to obtain a visa prior to travelling to Australia.

Note: You should NOT book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.

Note: When lodging a visa application for Australia, please be aware that under Australian migration law a visa processing officer is not obliged to seek further information from the applicant before making a decision on the application.  Therefore, applicants are encouraged to review the relevant visa application checklist and submit the recommended supporting documentation at time of application lodgement, as additional information that could have been provided with the application but was not cannot be taken into account after an application has been decided by the officer.


2015-2016 Malaysia/Australia Work and Holiday Visa programme

All appointment slots for the 2015-16 Work and Holiday visa programme have now been filled. The Australian High Commission Kuala Lumpur is not accepting any further appointments at this time. A small number of visa places may become available once visa applications in this first round have been finalised. Updates for this visa programme will be available on this website.  More information on how to apply can be found here.

Parent and Other Family visas

On 2 June 2014, various Parent and Other Family visa subclasses were repealed, including Non-Contributory Parent visas (subclasses 103 and 804), Aged Dependent Relative visas (subclasses 114 and 838), Remaining Relative visas (subclasses 115 and 835) and Carer visas (subclasses 116 and 836).  However, from 25 September 2014 applications for these visas can now be accepted again.  Please click here for further information.

WHO declaration of a Public Health Emergency of International Concern - Polio

If you have spent 28 days or longer in any of the 10 countries listed below on or after 5 May 2014, you should provide a current polio vaccination certificate when you lodge your visa application for Australia.  This is in response to the World Health Organisation's declaration of a Public Health Emergency of International Concern, noting recent outbreaks of polio in these 10 countries.  If you do not provide the vaccination certificate at the time you apply, or at the time you undertake your medical appointment (if you are required to undergo formal health checks), your case officer may request the certificate. Otherwise, you may be asked to provide further information and this could delay your application.

Countries: Afghanistan, Cameroon, Equatorial Guinea, Ethiopia, Iraq, Israel, Nigeria, Pakistan, Somalia, Syria.

If this situation applies to you, please click here for further information.

Australian citizenship by descent 

From 22 August 2014, Australian citizenship by descent can be applied for online, as well as by lodging a paper application.  See here for more details. 

Visa Evidence Charge (VEC) changes

It is Australian Government policy to charge for visa labels. The cost for a visa label is called the Visa Evidence Charge (VEC). From 1 July 2014 the charge for a visa label is $AUD150. Please follow this link for further information.


The Department of Immigration and Border Protection has become aware of a number of visa and migration related scams. Please click on the links below for more information:

Warning regarding Australian visa scams operating in Malaysia

There has recently been a rise in the number of fraudulent scams advertising or making claims that genuine Australian visas can be purchased in Malaysia. These claims are not true. Australian visas are not for sale. Please see Media Release and visit the links above for further details about visa scams

For more information on migration fraud, and how to protect yourself from it, see migration fraud

Malaysia Airlines Flight 370: Visa arrangements for family members and officials

The Australian High Commission in Kuala Lumpur expresses its condolences and sympathies at this difficult time for the family members of passengers and crew on Malaysia Airlines Flight 370 (MH370).

The Australian Government has made special arrangements to assist the family members of passengers and crew on MH370 to obtain a visa for travel to Australia.

As the Australian Prime Minister announced on 25 March 2014, arrangements have been made to waive visa fees for eligible relatives and loved ones of the missing passengers and crew who apply for a tourist visa, effective 26 March 2014.  While visa fees will be waived, the Australian Government will not be funding travel to Australia, nor accommodation while in Australia.

Visa applications will still need to be assessed according to the normal processes and criteria associated with the Subclass 600 (Tourist Stream) visa.

In Malaysia, the Australian High Commission is cooperating closely with the Malaysian Government and Malaysia Airlines to make sure arrangements are as streamlined as possible for relatives of those persons on board MH370.  We advise family members to speak to their local Malaysia Airlines representative about these arrangements.  For visa-related enquiries, family members can contact the Australian Visa Application Centre on +60 3 2166 6550.

The Australian Minister for Immigration and Border Protection has also put in place Special Purpose Visa (SPV) arrangements for foreign search, rescue and recovery teams.

Other important information

Online services

Some visas and Australian citizenship be descent can be applied for online, which is cheaper than applying in person or by post. Persons who have not yet lodged a visa application and would like to do health examinations before lodging their visa application can also do so by accessing the online service, My Health Declarations (MHD). To make any online application, or access any online service, you must have an ImmiAccount.  See the Department of Immigration and Border Protection website for further details.

Peak application times for student and visitor visas are between May and July, and October and January each year. Therefore if you are planning on going to Australia during these periods, we encourage you to apply for your visa as early as possible, preferably three (3) months prior to your proposed travel date. If you lodge your application close to your travel date to Australia, we cannot guarantee that your application will be finalised before your intended travel. We also advise you not to book your travel to Australia until you have obtained your Australian visa.

If you have an Electronic Travel Authority (ETA) and would like to enquire about the status, see the ETA section of the website.

For information on the appropriate visa for your domestic helper, please refer to the domestic helpers accompanying their employer/s section of the website.

Restoring Integrity and Public Confidence in Immigration and Border Protection

In a speech to the National Press Club in Canberra on 10 September 2014, Minister for Immigration and Border Protection, the Hon. Scott Morrison MP reinforced the priority the Australian Government has given to stopping people smuggling to Australia by boats. He noted that “Under Operation Sovereign Borders we introduced the most comprehensive suite of border protection measures ever established by any Australian government.”

These policies include:

In the first eight months of 2014, just one people smuggling venture made it to Australia. The passengers on that venture have all been transferred to offshore processing centres and will never be resettled in Australia.

For more information see the Minister's media release.

For those who illegally arrived by boat before 19 July 2013, it is the Government's policy not to provide them with a permanent visa. This means that additional permanent resettlement places are now available in our Humanitarian resettlement and Special Humanitarian visa case loads. These are the only pathways that will result in resettlement to Australia.

Visa information & how to apply

How and where to lodge your application

Post lodgement – what happens next



Migration Agents

Before deciding to use an agent, we recommend you read some important information:


people our business

We are continually striving to improve our client services and welcome feedback and suggestions. The department’s client services charter outlines what you need to know when dealing with us so we can better help you.  

This page was last updated on 14 April 2015