Australian High Commission
Malaysia

Job - Immigration

Expatriate Locally Engaged Manager - Department of Immigration and Citizenship

The Immigration Section of the Australian High Commission in Kuala Lumpur, Malaysia, is seeking expressions of interest from suitably qualified persons to fill the position of Locally Engaged Expatriate Manager.

The position is open to citizens of Australia, applications by nationals from New Zealand, Britain, Canada and the USA may also be considered. The successful applicant must hold, or be able to obtain, an Australian government security clearance.

The monthly salary for this position is between MYR 16806 and MYR 18897. The vacancy is a full time position with a contract term of 2 years to commence in September 2013. Locally engaged terms and conditions of service apply.

All relocation costs are at the officer’s expense, including travel, personal effects and accommodation in Kuala Lumpur. In considering this position, applicants should make themselves aware of Australian taxation arrangements for Australian citizens working overseas.

The position will report to the Principal Migration Officer (Operations). Job description, core capabilities and selection criteria for the position are listed below.

Applications must include:

  • A statement of claims addressing each of the selection criteria (NB: the statement of claims should be no longer than 2 pages);
  • A current CV;
  • Names and contact details of two recent work referees, including current supervisor.

Applications close on 27 June 2013, applications should be marked ‘Immigration Section Vacancy’ and lodged via email: [email protected].

All enquiries should be directed to Simon Duke, Principal Migration Officer, Kuala Lumpur (email: [email protected], ph +60 3 2146 5554).

Position Roles and Responsibilities

There are two visa processing teams in the Immigration Office at the Australian High Commission in Kuala Lumpur – the Refugee and Migration Team and the Integrity and Temporary Entry Team. This position will be responsible for managing a team of 6 Locally Engaged staff in the Refugee and Migration Team. (Rotation opportunities may be available subject to operational requirements.) The occupant is expected to effectively manage priorities, deliver program targets and foster team cohesion in the context of a busy office environment.

Specific responsibilities:

1. Managing the efficient and effective delivery of visa, citizenship and integrity programs, including:

  • Ensuring effective program delivery through allocation and monitoring of on-hand caseloads.
  • Assist with quality assurance and best practice initiatives to deliver high standards of client service and decision making.
  • Assessing and deciding applications in accordance with Australian government legislation and policy, and through the use of office IT systems.

2. Managing staff to achieve office and departmental objectives, including:

  • Promoting a commitment to workplace diversity principles and participative, safe and healthy work practices.
  • Supervising and monitoring staff performance, including undertaking staff performance appraisals.
  • Provide on the job training and mentoring for staff.

3. Assist with office representation. This may include:

  • Building and maintaining effective relationships within DIAC and with other agencies at post.
  • Undertaking some liaison with external stakeholders including the host government, international agencies and foreign missions located in Malaysia.
  • Participating in promotional exercises as appropriate.

Core Capabilities

The Core Capabilities for the Expatriate Locally Engaged Manager in the Immigration Section are outlined below.

Contributes to strategic thinking

  • Utilises sound research and analytical skills and applies them to routine and more complex projects and issues.
  • Demonstrates good judgement and common sense.
  • Understands business processes and plan/align own and team work practices to business directions and goals.

Achieves results

  • Co-ordinates own and team activities to ensure work deadlines and targets are met.
  • Monitors the performance of work area and is accountable for results.
  • Positively participates in the implementation of change initiatives.

Supports productive working relationships

  • Proactively develops positive relationships with relevant DIAC management, staff and stakeholders.
  • Develops staff capability by coaching and addressing training needs.
  • Undertakes performance management responsibilities in a timely and constructive manner.

Displays personal drive and integrity

  • Demonstrates professionalism.
  • Assumes personal responsibility for achieving outcomes and objectives.
  • Demonstrates personal drive and enthusiasm in progressing work and encourages this in others.

Communicates with influence

  • Communicates and liaises effectively with internal and external stakeholders.
  • Listens, understands and adapts to diverse audiences.
  • Presents information in a clear, timely and effective manner, both orally and in writing.

Selection Criteria

  1. Provide an example where you have interpreted government legislation and policy and utilised departmental systems to decide a particularly complex application or issue.
  2. Provide an example where you have either effectively managed the performance of staff members within your team, or acted to resolve conflict within your team.
  3. Provide an example where you have coordinated the activities of a team to meet a number of competing priorities to deliver corporate goals.
  4. Provide an example where you have employed people skills and flexibility in order to promote broader organisational change.