Australian High Commission
Malaysia

Visas and Citizenship

Welcome to the Department of Home Affairs at the Australian High Commission in Kuala Lumpur

Electronic Travel Authority (ETA)

ETAs are only available through the new Australian ETA app channel for all eligible jurisdictions.   

  • Travellers can apply for an ETA through the app if they meet all ETA eligibility requirements and can visit an app store to download the Australian ETA app: Apple or Android.
  • The ETA app provides an improved user experience through a simple, secure, convenient, fast and flexible platform from an individuals’ mobile device by automating a number of steps within an ETA application.
  • Notification of the result of an application lodged through the ETA app will be received within 12 hours.  

If your application requires further information you will be sent a letter via email (some emails will go to junk / spam) with instructions to complete an online form through ImmiAccount. You should complete this form and attach all requested additional documents as soon as possible. If you provide an incomplete submission or incorrect information, your application will be delayed or refused.

You can read more about providing additional information for your ETA application here.

Apply for a visa:

Biometrics Collection

Please visit the AVAC website for current operating arrangements.

You can use your existing Requirement to provide personal identifiers (biometrics) letter to book and attend an appointment when available. If you have applied for your visa online, a copy of this letter is available in your ImmiAccount. To make an appointment to provide biometrics, visit the AVAC website.

The AVAC will not accept paper applications. For information about applying please visit the Department of Home Affairs website

Enquiries

Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.

If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.

Global Service Centre

If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9am to 5pm your local time.

International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.

Using an interpreter

When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.

Alternatively, a TIS interpreter can also be engaged directly via:

Compliments, complaints and suggestions

Your feedback is valuable to the Department of Home Affairs. The department use your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.

Allegations related to suspicious border activities

​​​​​​​​​​​If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime.  You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.

[Australian Immigration Enquiry Form text – delete if not relevant]

Contacting the processing office

If you have read this information and still need more information or help, you can contact the visa office at the [Name and location of post] here: Australian Immigration Enquiry Form.

Frequently Asked Questions (FAQs)

You can find answers to all our Frequently Asked Questions (FAQs) here.

Warning regarding visa scams in Malaysia

For information on known visa scams in Malaysia, click here.

Latest news

For the latest immigration and citizenship news, see News archive.

This page was last updated on 20 November 2023.