Welcome to the Department of Home Affairs at the Australian High Commission in Kuala Lumpur.
COVID-19 and the border
From 6 July 2022, the way you travel to and from Australia has changed. All travellers should be aware that:
It is important to remember that airlines, vessel operators and other countries may have specific requirements that travellers need to comply with.
For more information, please see: COVID-19 and the border (homeaffairs.gov.au)
If you do not hold a visa
If you do not hold a visa you can not travel to Australia. Applicants should apply for a visa as soon as they make travel plans to ensure sufficient time for processing of the visa. Processing times may vary, however we recommend you apply in advance of planned travel dates and do not confirm your booking until you hold a visa. For processing times, please see: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-processing-times/global-visa-processing-times
Electronic Travel Authority (ETA)
ETAs are only available through the new Australian ETA app channel for all eligible jurisdictions.
If your application requires further information you will be sent a letter via email with instructions to complete an online form through ImmiAccount. You should complete this form and attach all requested additional documents as soon as possible. If you provide an incomplete submission or incorrect information, your application will be delayed or refused.
You can read more about providing additional information for your ETA application here.
Apply for a visa:
ETA Update for applicants requested to provide further information
We have made some changes to the way you provide further information for your ETA application.
If you submitted your ETA application through the Australian ETA APP before 1 July and received a request to provide further information but you have not yet provided that information, we will be sending you a new link by email.
Please use the new link to submit your further information. You can read more about providing further information for your ETA application here.
Please visit the AVAC website for current operating arrangements.
You can use your existing Requirement to provide personal identifiers (biometrics) letter to book and attend an appointment when available. If you have applied for your visa online, a copy of this letter is available in your ImmiAccount. To make an appointment to provide biometrics, visit the AVAC website.
The AVAC will not accept paper applications. You should lodge a visa application online (see below).
Refunds & waivers of visa application charges
Some visa holders impacted by Australia's COVID-19 travel restrictions may be able to access a refund or a waiver of their Visa Application Charge (VAC).
Eligible applicants can request a refund through the online form: COVID-19 travel restrictions – Visa application charge (VAC) refund request form (homeaffairs.gov.au).
For further information, please visit: Refunds and waivers of Visa Application Charges | COVID-19 and the border (homeaffairs.gov.au)
Frequently Asked Questions (FAQs)
You can find answers to all our Frequently Asked Questions (FAQs) here.
Electronic Travel Authorities (ETAs)
- My Online ETA application was not approved automatically - what should I do?
- I have an ETA - can I get a job picking fruit in Australia?
- My ETA has been cancelled. What can I do?
Applying for other visas
- What type of visa should I apply for?
- How do I lodge an application in Malaysia?
- How do I lodge an application in Brunei?
- How do I lodge an application online?
- What happens after I lodge my application?
- What is a complete application?
- I am subject to an exclusion period – does that mean I can never go to Australia again?
- Can I take my domestic helper with me to Australia while on holiday?
If you have already lodged a visa application
- How long will it take for the Department to process my visa application?
- Can I request priority processing?
- Can someone else make enquiries or receive information in relation to my application?
- Do I need a visa label to travel to Australia?
- My application was refused and I don’t think it was a fair decision - can this be appealed?
- My visa application was refused. Can I apply for a refund of the Visa Application Charge (VAC)?
- How can I provide further information to the Department after my visa application has been lodged?
- How do I apply for a refund of the Visa Application Charge (VAC)?
I already have a visa
- My passport has been lost or stolen / I have a new passport / I've changed my address. What should I do?
- How do I apply to have my visa cancelled?
- Can I extend the validity of my visa?
- My visa specifies a 'first entry / arrive by' date. Can I extend this?
- I don't have my visa grant letter. How do I find out about my visa details?
Australian Citizenship by Descent
Warning regarding visa scams in Malaysia
For information on known visa scams in Malaysia, click here.
International surrogacy arrangements
The Department of Home Affairs exercises extreme caution to ensure that, where surrogacy arrangements are made outside Australia, our citizenship provisions are not misused to circumvent adoption and other child welfare laws.
Persons considering bringing a child to live in Australia must apply for either a visa or Australian citizenship by descent and should first read the information available on the Department’s website. It is important to consider any visa, citizenship and passport application requirements, as well as processing times, before entering into any arrangements.
Citizenship by descent applications through surrogacy may take longer to process than other citizenship by descent applications due to the additional assurance measures required in assessing such applications.
Mandatory online lodgement for Visitor visas
From 30 September 2021, anyone applying for a Visitor Visa (subclass 600) from outside Australia in any stream must lodge their application online via ImmiAccount. Anyone applying for a Visitor Visa (subclass 600) in Australia in the Tourist stream may lodge their application online via ImmiAccount or by posting their application to the Sydney office. The courier option will no longer be available.
The Australian ETA app is the only available channel to apply for an ETA. Travel Agents are able to use the app to lodge ETA applications on behalf of clients. For more information see: Subclass 601 Electronic Travel Authority (homeaffairs.gov.au)
More information on ImmiAccount and Visitor Visas can be found on the Department’s website at homeaffairs.gov.au
The Australian High Commission is unable to respond to visa, citizenship or customs enquiries. You should visit the Department of Home Affairs website at Immigration and citizenship (homeaffairs.gov.au) or call the Home Affairs Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9am to 5pm (Malaysia time).
Citizenship by Descent
Citizenship by Descent applications lodged on or after 1 October 2020 will be processed in Australia.
We strongly recommend that you lodge an application using the Department’s online service here.
If you are unable to lodge online please post your citizenship by descent application to the following address:
Department of Home Affairs
GPO Box 794
HOBART TAS 7001
For information on ways to become an Australian citizen and citizenship services, see the Australian Citizenship page of the Department's website.
Work and Holiday (subclass 462) visas
The Work and Holiday (subclass 462) visa program is open to eligible Malaysian nationals.
There are 1,100 places available for Malaysian nationals each year. You should apply as soon as possible if you wish to be considered for a Work and Holiday visa.
Applicants from Malaysia must lodge online. For information about applying please visit the Department of Home Affairs website.
- From 1 July 2018 applications for Partner and Prospective Marriage visas must be lodged online, via ImmiAccount. More information on the changes is available on the Australian Department of Home Affairs’ website. Payment of the visa application charge will need to be made online via the ImmiAccount portal.
- From 1 July 2018 applications for Other Family (Carer, Remaining Relative and Aged Dependent Relative) visas must be sent by post or courier to the Perth Visa and Citizenship Office. More information on the changes is available on the Australian Department of Home Affairs’ website. Payment of the visa application charge will need to be made online via the ImmiAccount portal.
- From 1 July 2018 applications for Transit visas must be lodged online, via ImmiAccount. More information on the changes is available on the Australian Department of Home Affairs’ website.
From 31 May 2018 Student visa applicants who apply in Malaysia will be required to provide biometric identifiers. This will assist the Department of Home Affairs' capacity to identify and authenticate visa applicants - strengthening Australian border security measures. Biometric data is an important tool in identity management globally, helping countries facilitate the arrival of travellers and combat fraud and integrity risks.
The Australian Government has announced the establishment of a Community Support Programme (CSP) from 1 July 2017. The CSP will enable communities and businesses, as well as families and individuals, to propose humanitarian visa applicants and support new humanitarian arrivals in their settlement journey. More information can be found here.
- New sponsorship requirements for Partner and Prospective Marriage Visa applications
We want you to find what you’re looking for. Save time by using our online services and guides, or get in touch with us.
If you have a complex issue or can't find the information on the website, you can call our Global Service Centre (GSC). Have your documents ready to establish your identity.
Global Service Centre
You can contact us Monday to Friday 9 am to 5 pm local time. We receive a high volume of telephone enquiries each day. Monday is our peak day and wait times may be longer. Our GSC is closed on Australian National Public Holidays.
Phone: +61 2 6196 0196
Phone: 131 881
This page was last updated on 13 July 2022.