Australian High Commission

Visas and Citizenship

Welcome to the Department of Home Affairs at the Australian High Commission in Kuala Lumpur

If you do not hold a visa

If you do not hold a visa you cannot travel to Australia. Applicants should apply for a visa as soon as they make travel plans to ensure sufficient time for processing of the visa. Processing times may vary. We recommend you apply in advance of planned travel dates and do not confirm your booking until you hold a visa. For processing times, please see:

Electronic Travel Authority (ETA)

ETAs are only available through the new Australian ETA app channel for all eligible jurisdictions.   

  • Travellers can apply for an ETA through the app if they meet all ETA eligibility requirements and can visit an app store to download the Australian ETA app: Apple or Android.
  • The ETA app provides an improved user experience through a simple, secure, convenient, fast and flexible platform from an individuals’ mobile device by automating a number of steps within an ETA application.
  • Notification of the result of an application lodged through the ETA app will be received within 12 hours.  

If your application requires further information you will be sent a letter via email (some emails will go to junk / spam) with instructions to complete an online form through ImmiAccount. You should complete this form and attach all requested additional documents as soon as possible. If you provide an incomplete submission or incorrect information, your application will be delayed or refused.

You can read more about providing additional information for your ETA application here.

Apply for a visa:

Biometrics Collection

Please visit the AVAC website for current operating arrangements.

You can use your existing Requirement to provide personal identifiers (biometrics) letter to book and attend an appointment when available. If you have applied for your visa online, a copy of this letter is available in your ImmiAccount. To make an appointment to provide biometrics, visit the AVAC website.

The AVAC will not accept paper applications. For information about applying please visit the Department of Home Affairs website

COVID-19 and the border

From 6 July 2022, the way you ​travel to and from Australia has changed. All travellers should be aware that:

  • People entering Australia do not need to provide evidence of vaccination status
  • People entering Australia do not need to complete the Digital Passenger Declaration or Maritime Travel Declaration
  • People leaving Australia will not be asked to provide evidence of their vaccination status
  • Unvaccinated visa holders do not​ need a travel exemption to travel to Australia
  • Masks are still required on flights travelling to Australia.

It is important to remember that airlines, vessel operators and other countries may have specific requirements that travellers need to comply with.

For more information, please see: COVID-19 and the border (

General Enquiries

The Australian High Commission is unable to respond to visa, citizenship or customs enquiries.  You should visit the Department of Home Affairs website at Immigration and citizenship ( or call the Home Affairs Global Service Centre (GSC) number on +61 2 6196 0196, open Monday to Friday 9am to 5pm (Malaysia time). Have your documents ready to e​stablish your identity.

Our GSC is closed on Australian National Public Holidays.

Frequently Asked Questions (FAQs)

You can find answers to all our Frequently Asked Questions (FAQs) here.


Mandatory online lodgement for Visitor visas

From 30 September 2021, anyone applying for a Visitor Visa (subclass 600) from outside Australia in any stream must lodge their application online via ImmiAccount. Anyone applying for a Visitor Visa (subclass 600) in Australia in the Tourist stream may lodge their application online via ImmiAccount or by posting their application to the Sydney office. The courier option will no longer be available.

The Australian ETA app is the only available channel to apply for an ETA. Travel Agents are able to use the app to lodge ETA applications on behalf of clients. For more information see: Subclass 601 Electronic Travel Authority (

More information on ImmiAccount and Visitor Visas can be found on the Department’s website at

Work and Holiday (subclass 462) visas

  • The Work and Holiday (subclass 462) visa program is open to eligible Malaysian nationals.

  • There are 1,100 places available for Malaysian nationals each year.  You should apply as soon as possible if you wish to be considered for a Work and Holiday visa. 

  • Applicants from Malaysia must lodge online. For information about applying please visit the Department of Home Affairs website.

Refunds & waivers of visa application charges

Some visa holders impacted by Australia's COVID-19 travel restrictions may be able to access a refund or a waiver of their Visa Application Charge (VAC).

  • Prospecitive Marriage (subclass 300) visa holders unable to enter Australia before their visa ceased may be eligible for a refund of the VAC
  • If you were granted a Working Holiday Maker (subclass 462) visa, you may be able to receive a VAC waiver for a future application or a refund. A VAC waiver will apply for a further application if you were unable to travel to Australia because of travel restrictions or had to depart Australia early due to COVID-19. If you have since passed the age limit for a WHM visa and are not eligible to lodge a further application, you will be able to receive a refund instead.
  • A VAC waiver will be available for Visitor (Tourist) (subclass 600) visa holders whose visas expired while outside Australia following implementation of COVID-19 travel restrictions on 20 March 2020.

Eligible applicants can request a refund through the online form: COVID-19 travel restrictions – Visa application charge (VAC) refund request form (

For further information, please visit: Refunds and waivers of Visa Application Charges | COVID-19 and the border (

Previous News

  • From 1 July 2018 applications for Partner and Prospective Marriage visas must be lodged online, via ImmiAccount.  More information on the changes is available on the Australian Department of Home Affairs’ website.  Payment of the visa application charge will need to be made online via the ImmiAccount portal.
  • From 1 July 2018 applications for Transit visas must be lodged online, via ImmiAccount.  More information on the changes is available on the Australian Department of Home Affairs’ website.

Warning regarding visa scams in Malaysia

For information on known visa scams in Malaysia, click here.

International surrogacy arrangements

The Department of Home Affairs  exercises extreme caution to ensure that, where surrogacy arrangements are made outside Australia, our citizenship provisions are not misused to circumvent adoption and other child welfare laws.

Persons considering bringing a child to live in Australia must apply for either a visa or Australian citizenship by descent and should first read the information available on the Department’s website. It is important to consider any visa, citizenship and passport application requirements, as well as processing times, before entering into any arrangements.

Citizenship by descent applications through surrogacy may take longer to process than other citizenship by descent applications due to the additional assurance measures required in assessing such applications.


This page was last updated on 18 September 2023.