Australian High Commission
Malaysia

Covid-19

Information and FAQs related to COVID-19

For the latest news, updates and advice from the Australian Government on COVID-19, go to: https://www.australia.gov.au/.

There is also an Australian Government COVID-19 app you can download from the Apple App Store or Google Play, and a new WhatsApp channel. These all have regularly-updated information from Commonwealth, state and territory governments, on quarantine and travel restrictions.

As per the Smartraveller website, the Australian government’s current travel advice is do not travel overseas at this time. This is Australia’s highest advice level (level 4 of 4). See https://www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19. Travel advice specific to Malaysia can be found at https://www.smartraveller.gov.au/destinations/asia/malaysia.

If you require consular assistance while in Malaysia, you can contact the Australian High Commission Consular Office in Kuala Lumpur between 8.30am - 4:30pm (weekdays) at +60 3 2146 5575. Alternatively, you can email us at: [email protected]

If you require consular assistance outside of business hours, or on a weekend, you can call the Consular Emergency Centre in Australia, which is operational 24 hours a day, 7 days a week, on +61 2 6261 3305, or via our High Commission switchboard, +60 3 2146 5555.

Please check this High Commission website, and follow us on Facebook (https://www.facebook.com/AusinMalaysia/), and the High Commissioner on twitter (https://twitter.com/AusHCMalaysia), for latest updates.

For local information, the Malaysian Ministry of Health publishes COVID-19 updates on its Twitter account (https://twitter.com/KKMPutrajaya), as does the Director-General of Health (https://twitter.com/DGHisham).  The Malaysian Government’s key webpage for updates on COVID-19 is found at http://covid-19.moh.gov.my

 

Frequently Asked COVID-19 Questions

Please note that the information contained in the FAQ responses below is intended only as general guidance for Australians in Malaysia, to assist you to locate and navigate publicly available information. It has no legal or official status and is not a substitute for official documents or advice from the Malaysian Government. While we seek to update as often as changes are made, given the rapidly-evolving nature of the COVID-19 situation and policy responses, there may be times when the information below is overtaken by events. You should always seek to confirm the information yourself through Malaysian Government channels.    

Regular changes in Malaysian Government policies may mean the information below can become out of date. We will do our best to reflect any further changes in policy, but please refer to Malaysian Government websites for the latest information. 

 

 

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Do you want to register with us?

If you are an Australian citizen or permanent resident travelling or living in Malaysia you may wish to register with the Australian Government at https://covid19.dfat.gov.au. Regular email updates are provided on flights to Australia.

If you registered before 1 September 2020, you do not need to complete an online registration, your details are already registered with us.

 

Do you want to receive updates on commercial flight options to return home to Australia?

The latest information we have on flight options is posted to our Facebook site when we obtain it. We will also email these updates to those registered with us to receive these details (see below). 

Consider following us on Facebook (https://www.facebook.com/AusinMalaysia/) and follow the High Commissioner on twitter (https://twitter.com/AusHCMalaysia) for the latest updates.

If you are an Australian citizen or permanent resident travelling or living in Malaysia you may wish to register with the Australian Government at https://covid19.dfat.gov.au. Regular email updates are provided on flights to Australia.

If you registered before 1 September 2020, you do not need to complete an online registration, your details are already registered with us.

 

What’s the latest on upcoming commercial flight options to Australia?

Please be aware, the current Australian government arrangements require all passengers arriving to undertake a mandatory 14-day quarantine at their port of arrival (note: not at their final destination in Australia). Passengers cannot transfer domestically on arrival.

We have updated information that the following flights from Kuala Lumpur to Australia are likely to proceed:

MH141 to Sydney on 28 November

The following flight has been cancelled, due to the continued suspension of international flights into Melbourne:

MH129 to Melbourne on 27 November

Please read our Facebook post from 14 October for important information about seeking police permission to travel to KL airports during the CMCO.

We are not yet able to confirm when Malaysia Airlines flights to Melbourne or Adelaide will resume – please refer to our Facebook post from 24 November for further details. We will post any new, confirmed information as soon as we receive it.

Please read our Facebook post from 12 November for important information about seeking police permission to travel to KL airports during the CMCO.

For more information, see https://www.smartraveller.gov.au/news-and-updates

 

✈️ Update on transit options to Australia

  • Malaysia Airlines is the only airline flying directly to Australia.
  • Air Asia is not flying to Australia
  • Cathay Pacific has suspended flights from KL to Hong Kong  while the airline works to resolve its procedures following detection of COVID-19 cases on a recent flight. If you are affected by the suspension, please contact Cathay Pacific directly.
  • Passengers can no longer transit from outside Malaysia via KL onto Singapore. If you are already in Malaysia, you can still transit through Singapore from KL, Penang, Ipoh and Kuching. To connect to Singapore Airlines flights to Australia, you must fly to Singapore from one of these four ports on Singapore Airlines, Scoot or Silk Air.
  • Emirates is flying five times per week via Dubai
  • Qatar Airways is not taking new bookings until it has cleared existing voucher holders

 

What financial assistance is available to vulnerable Australians overseas?

Additional Australian Government financial support for vulnerable Australian citizens trying to return home from Malaysia is available: https://www.foreignminister.gov.au/minister/marise-payne/media-release/helping-australians-overseas

If you’re eligible, you can apply for an interest-free loan to help with the cost of a return flight where one can be arranged, or to assist with emergency living costs until a flight home to Australia becomes available.

Only those in genuine need will be provided loans. They are only available as a last-resort and you will have to meet strict eligibility criteria. All loans must be repaid.

For more information, eligibility criteria and to apply, see: https://www.smartraveller.gov.au/COVID-19/covid-19-overseas-financial-assistance

 

Can I travel to Australia?

Try our handy travel tool to find out: https://www.homeaffairs.gov.au/covid-19-visa-travel-questions-answered

Australia currently has strict border measures in place to protect the health of the Australian community. Very limited flights are available to and from Australia currently, and you may not be able to travel at this time.  

For Australian Citizens, Permanent Residents and their immediate family members:

Only Australian citizens, permanent residents and some immediate family (spouse, defacto partner, dependent child or legal guardian) can travel to Australia at this time.

Please note that those immediate family members of Australian citizens or permanent residents identified above must still apply for an exemption from travel restrictions into Australia, even if previously granted a visa.

Permanent residents and holders of provisional visas (subclasses 309 and 820) do not need to apply for an exemption. For information please see https://covid19.homeaffairs.gov.au/coming-australia-0. .

For other travellers:

Other travellers will require an exemption from travel restrictions to enter Australia. Exemptions will be considered on a case-by-case basis, including for compelling and compassionate reasons for travel. For information about applying for an exemption, please see https://covid19.homeaffairs.gov.au/travel-restrictions-0..

To apply for an exemption, you must first hold a visa to travel to Australia. If you don’t have a visa, and you have an urgent reason for travel, you can lodge a visa application. For more information, see: https://covid19.homeaffairs.gov.au/i-want-apply-visa

If the Department of Home Affairs grants you a visa, you must then also apply for an exemption to Australia’s travel restrictions. You must not travel until you have been advised that you are exempt from these restrictions.

If you do not have an urgent or compelling reason for travel, please reconsider your need to apply for a visa at this time.

 

Do I need permission to go to KL airports during the CMCO?

Formal permission from the Malaysian Police is required for all passengers crossing district lines including passengers travelling to Kuala Lumpur International Airport, KLIA2 and Subang Airport during the CMCO. We understand you also require police permission to cross district lines to reach regional airports within CMCO areas.

You must complete the required form (available to print online or at police stations) and have it approved at your local police station BEFORE you travel to the airport. We are not aware of an English language translation of the form or instructions, but will post any should they become available.

Please understand Malaysian SOPs for the CMCO could change at short notice.

 

Can I transit through Malaysia on the way to Australia (or elsewhere)?

Malaysia is currently permitting international transit to third-country destinations through Kuala Lumpur International Airport. The conditions that apply are:

  • You must not pass through immigration;
  • You need a valid onwards ticket to your next destination;
  • Your baggage needs to be checked all the way through to the final destination – you cannot pick it up in KLIA and check it in again. (You should confirm with your airline that it can do this for you.); and
  • You can only transit between flights that have you remaining in the same terminal between arrival and departure (i.e. you will not be permitted to transit if you land at KLIA2 terminal and then seek to depart from KLIA terminal, or vice versa).

Food and drink options are currently very limited at KLIA.

If you have a longer layover at KLIA between flights, the airside Sama-Sama Express Hotel https://samasamaexpress.com/klia/ (inside the terminal – not to be confused with a hotel of a similar name outside the airport) remains open for transiting passengers. We understand the Sama-Sama Express Hotel is regularly full, so you should book well in advance.

 

What paperwork do I require at the airport in Malaysia to depart?

If you are an Australian Citizen, you simply need your Australian passport and a valid ticket to depart Malaysia.  If you do depart, however, you should be aware the Malaysian Government currently has strict border controls in place that may limit or prevent your ability to return to Malaysia in the near term.

If you are a Malaysian national and are exempt (or have been exempted) from Australia’s travel restrictions, please be aware the Malaysian Government may impose restrictions on some of its citizens departing Malaysia if not a permanent resident of another country. We recommend all such travellers carry a hardcopy of their Australian visa grant letter, to show to Malaysian airlines and authorities at your point of departure. 

If you don’t have a printed copy of your Australian visa grant letter, you may not be allowed to check in or board the plane. If you no longer have a copy of your visa grant letter, then you can use the Visa Entitlement Verification Online (VEVO) tool to obtain details (https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions) and print off a copy.

You should also carry hardcopy of your exemption email, if you have been exempted from Australia’s travel restrictions, to show on departure from Malaysia and on arrival in Australia.

For information about Malaysia’s exit requirements, contact Malaysia’s Immigration Department on the National Security Council hotline 03 8888 2010 and 03 8000 8000.

 

Do I need to do a COVID test to enter Australia?

No. Australia does not require proof of a negative test to travel to Australia. You will be tested during your mandatory quarantine following your arrival.

 

What are the COVID-19 Quarantine requirements upon arrival in Australia?

The current Australian government arrangements require all passengers arriving to undertake a mandatory 14-day quarantine at their port of arrival (note: not at their final destination in Australia). Passengers cannot transfer domestically on arrival.

States and territories are also implementing their own quarantine requirements, including strict caps or outright bans on arrival numbers and a requirement to self-fund quarantine.

From 13 November 2020, airlines are currently limited to bringing in:

·         Melbourne: no incoming passenger arrivals until 7 December and then no more than 160 passenger per day

·         Adelaide: no incoming passenger arrivals until 30 November

·         Sydney: no more than 3000 arrivals per week

·         Brisbane: no more than 1000 arrivals per week, with increased surge efforts to 300 vulnerable Australians per week

·         Perth: no more than 1025 arrivals per week, with a cap of 50 passengers per flight

·         Darwin: 500 passengers per fortnight

·         Canberra:  360 passengers over two flights before Christmas

·         Hobart:  450 passengers over three flights before Christmas

If you are subsequently travelling via a domestic connection to another Australian city, you will also need to comply with the self-isolation requirements in that location, and in some cases border restrictions, imposed by that state or territory.

If you have specific questions on Australia’s quarantine requirements, please contact the relevant state or territory authority via the links below.

• Australian Capital Territory: https://www.covid19.act.gov.au/community/travel 

• New South Wales: https://www.nsw.gov.au/covid-19/transport

• Northern Territory: https://coronavirus.nt.gov.au/travel/quarantine

• Queensland: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/protect-yourself-others/quarantine

• South Australia: https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions

• Tasmania: https://www.coronavirus.tas.gov.au/travellers-and-visitors

• Victoria: https://www.dhhs.vic.gov.au/information-overseas-travellers-coronavirus-disease-covid-19

• Western Australia: https://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/covid-19-coronavirus-travel-wa

 

Can I leave Australia?

If you are an Australian citizen or a permanent resident, you cannot leave Australia due to COVID-19 restrictions - unless you have applied for and been granted an exemption.

If you are not granted an exemption, you should not continue with your travel plans. If you are granted an exemption, you must take evidence of that exemption to the airport with you.

Some Australian citizens and permanent residents may be exempt from these travel restrictions if ordinarily resident in another country. For further information, including information about other exempt categories, please see: https://covid19.homeaffairs.gov.au/leaving-australia.

Temporary visa holders may depart Australia without an exemption, but should note return travel to Australia requires an exemption, or may not be permitted.

 

What are the procedures for entering Malaysia, including quarantine?

All applications to enter and exit Malaysia should be submitted online to the Department of Immigration via the MyTravelPass website.  

Short term social visit passes will only be granted on compassionate grounds and require permission from the Malaysian Department of Immigration. Applications are submitted via the MyTravelPass website. Remember to include any supporting documentation, such as a letter from a medical practitioner.

The Malaysian Government has announced that expatriates and their dependents who hold a valid long-term pass, or have an approved pass application, are permitted to enter Malaysia. The Malaysian Government has announced that expatriates and their dependents who hold a valid long-term pass, or have an approved pass application, are permitted to enter Malaysia.

Please see the Malaysian Department of Immigration website for further information on what long-term pass (visa) categories this applies to and the approval process to enter Malaysia. h.

The Malaysian Government also requires travellers to complete a “Letter of Undertaking and Indemnity”, which must be sent (with other relevant documents specified in the links below) at least three days in advance to the nearest Malaysian diplomatic mission in your country of residence/departure, for them to issue you with a letter of permission entitled a “Notice of Travel” before departure (you need this document to check in).The following links from the Malaysian Consulate-General in Melbourne provide further details and links to the relevant documents and procedures:

  • "Letter of Undertaking and Indemnity", testing and quarantine procedures:
    https://bit.ly/3fW9msh
  • Full details on the general procedures applying can be found at the following document issued by the Malaysian Ministry of Foreign Affairs: https://bit.ly/32Ot4CE

If you have any further queries, please contact your nearest Malaysian diplomatic mission in Australia. https://www.kln.gov.my/web/guest/malaysian-mission

On entry into Malaysia, you will be required to complete 14-days mandatory quarantine at a designated facility at your own cost.

These restrictions may change at short notice. If you have any further queries, please contact your nearest Malaysian diplomatic mission in Australia: https://www.kln.gov.my/web/guest/malaysian-mission.

 

Do I need a COVID test to enter Malaysia?

According to the latest information from the Malaysian authorities, foreign travellers entering Malaysia from 24 July onwards no longer need to have completed a COVID-19 test prior to entry into Malaysia:

Instead, travellers will be tested on arrival and on Day 13 of quarantine.

The authorities have noted you should check if your airline is requiring a COVID-19 test before boarding.

  

What do I do if my Malaysian ‘social visit pass’ has expired?

The Recovery Movement Control Order (RMCO) has been extended until 31 December 2020. The Malaysian Government has advised that during this period foreign nationals in Malaysia whose social visit pass expired after 1 January 2020, can leave Malaysia during the RMCO without incurring any penalty or further enforcement action.  They stated that this only applies to foreign nationals whose social visit passes expired after 1 January 2020. We understand that, in keeping with the arrangement till now, during this time you will be able to go straight to the airport to return to Australia without having to regularise your status (i.e. no need to get a ‘special pass’ from the Immigration Department). We recommend you take this grace period as an opportunity to find your way home through any means possible, as there is no guarantee of any further extensions without penalty.

The Malaysian Government also told us that the visa expiry grace period does NOT apply to long-term pass holders (such as expatriate pass or spouse visa holders) – those people must apply to the Department of Immigration for an extension in the usual manner. The authorities have also reiterated that long-term pass holders are not automatically permitted to re-enter Malaysia, and must seek prior permission from the Malaysian Government to do so.  Please refer to relevant Malaysian Government websites for further details.  

Regular changes in Malaysian Government policies may mean the information below becomes out of date. We will do our best to reflect any further changes in policy, but please refer to Malaysian Government websites for the latest information. For further questions on this process, please contact Malaysia’s Immigration Department on the National Security Council hotline +603 8888 2010 or +603 8000 8000.

Please be aware that there are currently limits on international passenger numbers into Australia, to help manage pressure on quarantine facilities. These will be maintained in place until further notice. We encourage you to investigate all available options to return to Australia, including direct flights on Malaysia Airlines from KL to Australian capital cities, and indirect flights with Singapore Airlines, Cathay Pacific, Qatar Airways and Emirates via their respective hubs.

If you have an urgent enquiry or require consular assistance, please contact us via [email protected].

Please make sure you continue to adhere to SOP restrictions, practice good hygiene, wear a mask when required, and refer to Malaysian Government websites for the latest information.

 

Are you an Australian member of ‘Malaysia My Second Home’ (MM2H) seeking to re-enter Malaysia?

Regular changes in Malaysian Government policies may mean the information below can become out of date. We will do our best to reflect any further changes in policy, but please refer to Malaysian Government websites for the latest information.

The Ministry of Tourism, Arts and Culture (MOTAC) has updated its guidelines on its website for MM2H members seeking to re-enter Malaysia Information for MM2H members on the process to re-enter Malaysia is available on the. For more information, please refer to the MM2H official portal

From 5 October 2020, the procedure to re-enter Malaysia will be managed by the Malaysian Department of Immigration (JIM). Approval is required from the Director General of the Department of Immigration

To request to re-enter Malaysia you must register with the Malaysian Department of Immigration using the following link:  https://www.imi.gov.my/portal2017/index.php/ms/sumber-dan-arkib/pengumuman/1882-mm2h.html

NOTE: Effective 24 July 2020, all travellers seeking to enter Malaysia are required to complete a Letter of Undertaking and Indemnity (LoU) which must be sent at least three days in advance to the nearest Malaysian diplomatic mission in your country of residence/departure, for them to issue you with a letter of permission entitled a “Notice of Travel” before departure. Refer to “What are the quarantine requirements on arrival in Malaysia?” above for information.

 

Are you an Australian worker or family member seeking to return to Malaysia?

Regular changes in Malaysian Government policies may mean the information below becomes out of date. We will do our best to reflect any further changes in policy, but please refer to Malaysian Government websites for the latest information.

Important disclaimer before reading this advice

This information is provided by the Australian High Commission, Kuala Lumpur, to assist Australians seeking to return to Malaysia.  It is provided as guidance only and has no legal standing - the official source of information on all these matters is the Malaysian Government.

The information below sets out our current understanding of the process (as at 28 July 2020), based on public information and discussions we have had with the Malaysian Government.

Primary responsibility for the application process sits with employers.  We encourage all persons wishing to enter Malaysia under these guidelines to speak first to their employer, who will be responsible for submitting their application to the Malaysian authorities.

If you have questions, or need more information on any aspect of returning to Malaysia, we encourage you or your employer to contact the relevant Malaysian authorities in the first instance. We will update this post if we have new information, and would also welcome feedback from those who have successfully entered Malaysia, in the event we can refine or improve this information for the use of future entrants.

Key Malaysian sources of information and definitions

The Immigration Department of Malaysia’s latest advice (effective from 28 July) for the entry and exit of expatriates are available at: https://esd.imi.gov.my/portal/latest-news/announcement/entry-permission-latest/

Detailed Guideline for the Entry of Expatriate are available at: https://esd.imi.gov.my/portal/pdf/Guideline_expatriate_A_1.pdf

Questions on the guidelines can also be directed to the Department of Immigration at: [email protected] .

The guidelines apply to Expatriates / Skilled Workers/ Knowledge Workers for Key Posts and Technical Posts with active passes or seeking new passes, who are currently abroad (plus their dependents, including foreign maids).

The categories “Expatriates / Skilled Workers/ Knowledge Workers” and the terms “Key Posts” and “Technical Posts” are not, to our knowledge, formally defined.  We understand that “Expatriates / Skilled Workers/ Knowledge Workers” include a range of non-Malaysians with specific skills that the Malaysian government allows companies to bring to work in Malaysia on an Employment Pass, Residence Pass-Talent or Professional Visit Pass.

We understand “Key Posts” and “Technical Posts” are the positions that employers either have (or will need to seek) approval to fill with non-Malaysians. “Key Posts” include senior management roles such as Chief Executive Officer (CEO) and Chief Financial Officer (CFO), while “Technical Post” include technical specialists such as engineers.

The guidelines give decision-making power to the Malaysian Department of Immigration.  From our reading of the guidelines, not everyone who would ordinarily be allowed to enter Malaysia for work, including current pass holders, will necessarily receive approval under these guidelines.

 

Categories of Expatriates / Skilled Workers / Knowledge Workers and Dependents that may enter Malaysia (please see separate FAQ for MM2H pass holders)

Some categories of expatriates and dependents need entry permission from the Immigration Department of Malaysia, while some can enter without permission. The Immigration Department Guidelines outline these categories in more detail.

Expatriates with active passes in in the following pass categories are permitted to enter Malaysia without the need to apply for entry permission from the Immigration Department of Malaysia if they currently abroad Malaysia (including those who exited Malaysia before 11 July):

1.       Employment Pass Category I (EP I)

  1. Residence Pass-Talent (RP-T)
  2. Dependants and Foreign Maids for EP I & RP-T

Applicants who are currently abroad with an expired pass but with a balance from the previous Expatriate Committee (EC) Approval MUST obtain an Entry Approval Letter from the Director General of Immigration (DGIM). The application must be sent via e-mail to [email protected] in order to obtain the decision of the DGIM.

For new expatriates in the above categories, the employer is required to submit the expatriate’s application through the relevant Approving Agency (see ‘Steps to Apply’ below). The Approving Agency will process the new position application through their respective Expatriate Committee (EC).

The following categories of expatriates require permission to enter from the Immigration Department of Malaysia, using the process outlined under ‘Steps to Apply’ below:

1.       The following categories with an active pass who exited Malaysia after 11 July:

a.       Employment Pass Category I (EP I) and Residence Pass – Talent (RP-T)

b.       Dependents and Foreign Maids for EP I and RP-T

 

2.       The following categories with an active pass or seeking a new pass:

a.       Employment Pass Category (EP II & EP III)

b.       Professional Visit Pass (PVP)

c.       Dependents and Foreign Maids for EP II & EP III

d.       Long Term Social Visit Pass (LT-SVP) for EP I, RP-T, EP II & EP III.

Conditions of entry

Entry under for all persons under the above process is subject to the following conditions:

(a) Effective from 24 July 2020, all travellers seeking to enter Malaysia are no longer required to undergo COVID-19 test prior to departure. However travellers will need to check with their respective airlines whether a COVID-19 test is required by the airlines. Refer to ‘Do I need a COVID test to enter Malaysia? above for more information.

(b) All persons entering Malaysia must install and download "MySejahtera" App before departure. (see ‘Do I need a COVID test to enter Malaysia?’ above for more information).

(c) All persons entering Malaysia may be required to undergo another PCR Covid-19 Test on arrival (at their own expense) by the Ministry of Health (MOH).

(d) Effective from 24 July 2020, all travellers seeking to enter Malaysia are subjected to a compulsory quarantine at designated government-run quarantine centres. Refer to ‘What are the quarantine requirements on arrival in Malaysia?’ above for more information.

(e) The cost of quarantine shall be borne by the applicant.  Failing to pay all costs or any monies due to the Government of Malaysia, will result in the applicant’s active pass being cancelled. The applicant will be blacklisted in the Immigration system and issued with Notice of ‘Not To Land’ (NTL) for deportation.

(f) All persons entering Malaysia must comply with rules and regulations set by the Immigration Department of Malaysia.

The only permitted entry points to Malaysia are:

a) Kuala Lumpur International Airport (KLIA)

b) Immigration Checkpoint, Sultan Iskandar Building (BSI), Johor (entry by automobile)

c) Sultan Abu Bakar Complex (2nd Link), Johor (entry by automobile).

No quarantine exemptions

As outlined under ‘What are the quarantine requirements on arrival in Malaysia?’ above, on 21 July, the Malaysian Government announced it would re-institute mandatory 14-day hotel quarantine for all people arriving in Malaysia, starting from 24 July 2020.  The revised Immigration Department Guidelines (dated 25 July) confirm there is no longer a quarantine exemption for these categories.

 

Steps to apply

For expatriates in the categories that require permission to enter Malaysia the key sequential steps as outlined in the Immigration guidelines, explained below in more detail, are:

1. Obtaining a ‘Support Letter’ from an approving agency or regulatory body

2. Obtain an ‘Entry Approval Letter’ from Immigration

Given the changes made starting from 24 July, expatriates also should apply for a “Notice of Travel” in their country of residence before departing, otherwise they will not be allowed to check in – for more details, please see section on “NEW- procedures for entering Malaysia” above.

A Support Letter from the relevant Approving Agency or Regulatory Body for is not required dependents, foreign maids or LT-SVP. Applicants in these categories should proceed to Step 2 below.

Similarly, an applicant who is currently abroad with an expired pass but with a balance of previous Expatriate Committee approval must obtain an Entry Approval Letter from DGIM and should proceed to step 2 below.

 

1. Support letters from Approving Agency or Regulatory Body

As outlined in the guidelines, before contacting Immigration, the first step for expatriates / skilled workers / knowledge workers with an active pass, or requiring a new pass, is for their employer to seek a Support Letter from the relevant Approving Agency or Regulatory Body.

There is a list of agencies for different sectors on the Department of Immigration website at:  
https://esd.imi.gov.my/portal/pdf/Entry_appendix_B_1.pdf

Support Letters for employers with approval from the Malaysia Investment Development Authority (MIDA)

In addition to the information on the Immigration website, MIDA have advised us that employers with an existing business approval from MIDA can seek a support letter from MIDA by completing the document available here and sending it to [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]

Support letters for other employers

We suggest employers in the other sectors contact the relevant agency listed at https://esd.imi.gov.my/portal/pdf/Entry_appendix_B_1.pdf to determine what information that agency requires, including whether they will accepted the attachment provided by MIDA.

If an employer is not in any sector listed, we suggest the employer confirm the correct process with the Immigration Department of Malaysia.

 

2.  Entry Approval Letter from Department of Immigration

After obtaining a Support Letter from an Approving Agency or Regulatory Body, the next step is for the employer to apply to the Immigration Department of Malaysia for an Entry Approval Letter by writing to Immigration at [email protected] and attaching the Support Letter and any other relevant documents.

 

3. Complete a Letter of Undertaking and Indemnity (LoU) and obtain a ‘Notice of Travel’

Effective 24 July 2020, all travellers seeking to enter Malaysia are required to complete a “Letter of Undertaking and Indemnity” (LoU), which must be submitted at least three days in advance to the nearest Malaysian diplomatic mission in your country of residence/departure, for them to issue you with a letter of permission entitled a “Notice of Travel” before departure. Refer to “NEW- procedures for entering Malaysia?” above for further information and relevant links.

 

Sabah and Sarawak

Consistent with the list of entry points to Malaysia above, direct entry from overseas to Sabah and Sarawak is not possible.  The Sabah and Sarawak state governments have their own entry requirements for arrivals from Peninsula Malaysia.  For expatriates or dependents seeking to enter Sabah or Sarawak, we suggest companies confirm these processes with the relevant Sabah or Sarawak State Government.

 

I am an expat in Malaysia and wish to leave. What process do I need to follow?

Regular changes in Malaysian Government policies may mean the information below becomes out of date. We will do our best to reflect any further changes in policy, but please refer to Malaysian Government websites for the latest information.

Detailed Guidelines for Exit and Return of Expatriates are available at: https://esd.imi.gov.my/portal/pdf/Guideline_expatriate_B_1.pdf

Questions on the guidelines can also be directed to the Department of Immigration at: [email protected]

Expatriates (including EP, RP-T and PVP holders), dependents, foreign maids and LT-SVP holders who wish to leave Malaysia for good do not require permission.

Under the guidelines, expatriates, dependents, foreign maids and LT-SVP holders seeking to depart Malaysia are subject to the following process:

·         Apply for Permission to Exit and Return to Malaysia via email to [email protected]

·         Upon receiving the Permission to Exit and Return Letter from Expatriate Services Division (ESD), the applicant is to provide the Letter at the entry point upon departure and re-entering Malaysia

·         The applicant is allowed to exit Malaysia and MUST return within 60 days from the issuance date of the letter

·         Entry to Malaysia is subject to the ‘Conditions of entry’ under ‘Are you an Australian workers or family member seeking to return to Malaysia?’ above.

Earlier information indicated that EP-I and RP-T holders and their dependents and foreign maids from Australia, Brunei, New Zealand and Singapore were exempt from home quarantine.

However, as outlined under ‘What are the quarantine requirements on arrival in Malaysia?’ above, on 21 July, the Malaysian Government announced it would re-institute mandatory 14-day hotel quarantine for all people arriving in Malaysia, starting from 24 July 2020.  As best we understand, this now applies to all arrivals from all countries.

Notwithstanding the above process, according to media reports on 14 July, the Senior Minister (Security) said that the government had decided it would not to allow expatriates to leave on vacation and that expatriates who insist on leaving would not be allowed to re-enter Malaysia, until a future date.

The above process is on the Immigration Department of Malaysia website so we understand expatriates can apply for permission to exit and return. But, the announcement on 14 July, suggests that permission will be refused if the purpose of travel is a vacation. It is not clear under what circumstances permission to exit or return would be granted. We encourage expatriates or their dependents seeking to exit Malaysia and then return to clarify what travel is allowed, through their employer, with the Immigration Department of Malaysia.

 

I am an Australian remaining in Malaysia. What are my COVID-19 testing options and is there any health information relevant to me?

Please see the document at the following link for information on COVID-19 testing options in Malaysia:

COVID-19 Testing Options in Malaysia – document updated on 21 April 2020

Please note that this document is intended only as general guidance for Australians in Malaysia, to assist you to navigate publicly available information on COVID-19 testing options in Malaysia. It has no legal status and is not a substitute for medical advice. Please read it together with information on the Malaysian Ministry of Health website and Australian Department of Health website.

For local health information, the Malaysian Ministry of Health publishes COVID-19 updates on its Twitter account (https://twitter.com/KKMPutrajaya), as does the Director-General of Health (https://twitter.com/DGHisham).