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Medibank Private/ahm and other recent data breaches – advice for foreign passport holders
Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach.
Foreign passports for international students were compromised through this cyberattack. Medibank Private/ahm are contacting impacted customers directly.
If Medibank Private/ahm have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do. This is also the case for all data breaches that impact foreign passport holders, including the recent breaches at Optus and Medlab.
Current passport delivery times
The Australian Passport Office (APO) is currently seeing strong demand for passports. For this reason, it is advising its customers to apply for or renew their passport well ahead of their planned travel dates. The APO is therefore recommending, at least for now, that they allow up to six weeks to get a new passport.
Passports are printed in Australia so we are unable to offer a priority service in Malaysia.
Travelling to Australia
From 6 July 2022, the way you travel to and from Australia has changed. All travellers should be aware that:
- People entering Australia do not need to provide evidence of vaccination status
- People entering Australia do not need to complete the Digital Passenger Declaration or Maritime Travel Declaration
- People leaving Australia will not be asked to provide evidence of their vaccination status
- Unvaccinated visa holders do not need a travel exemption to travel to Australia
- Masks are still required on flights travelling to Australia.
It is important to remember that airlines, vessel operators and other countries may have specific requirements that travellers need to comply with.
For more information, please see: COVID-19 and the border (homeaffairs.gov.au)
Foreign citizens need the right visa to come to Australia. ETAs are just one of many visa options available to Malaysians who regularly travel to Australia. To identify the best visa for you, you can use the Visa Finder tool https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder. Processing times for different visas will vary.
ETAs are exclusively available through the Australian ETA app channel for all eligible jurisdictions. We recommend you apply for an ETA at least 4 weeks in advance of planned travel and do not confirm your booking until your visa is granted. For more information on ETAs, visit https://malaysia.highcommission.gov.au/klpr/ETA.html.
Travelling to Malaysia
Malaysia's borders reopened to travellers on 1 April 2022. While entry approvals are no longer required, new entry requirements and normal immigration procedures to enter Malaysia still apply to all visitors.
For more information on immigration procedures, please refer to Malaysian Immigration’s website, https://www.imi.gov.my/portal2017/index.php/en/entry-requirements-into-malaysia.html .
The guidelines for travellers to Malaysia, please refer to MySafeTravel and PROSEDUR KEMASUKAN PENGEMBARA KE MALAYSIA | COVID-19 MALAYSIA (moh.gov.my).
COVID-19 Australian Government information
For the latest news, updates and advice from the Australian Government on COVID-19, go to: https://www.australia.gov.au/.
There is also an Australian Government COVID-19 app you can download from the Apple App Store or Google Play, and a new WhatsApp channel. These all have regularly-updated information from Commonwealth, state and territory governments, on quarantine and travel restrictions.
Travel advice specific to Malaysia can be found at https://www.smartraveller.gov.au/destinations/asia/malaysia.
Please check this High Commission website, and follow us on Facebook (https://www.facebook.com/AusinMalaysia/), and the High Commissioner on twitter (https://twitter.com/AusHCMalaysia), for latest updates.
Do you have questions on COVID-19? Please go to the following link for latest updates and FAQs.
The Australian High Commission continues to provide consular assistance for Australians in Malaysia. The Consular Services Charter outlines the consular assistance that may be provided to Australians overseas, and also responsibilities that lie outside the Australian Government’s consular role.
If you require consular assistance while in Malaysia, you can contact the Australian High Commission Consular Office in Kuala Lumpur between 8.30am - 4:30pm (weekdays) at +60 3 2146 5575. Alternatively, you can email us at: [email protected]
If you require consular assistance outside of business hours, or on a weekend, you can call the Consular Emergency Centre in Australia, which is operational 24 hours a day, 7 days a week, on +61 2 6261 3305, or via our High Commission switchboard, +60 3 2146 5555.
Visit the Smartraveller website to find the latest information from the Australian Government on COVID-19 for Australians abroad: https://www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19. Travel advice specific to Malaysia can be found at https://www.smartraveller.gov.au/destinations/asia/malaysia.
For local information, the Malaysian Ministry of Health publishes COVID-19 updates on its Twitter account (https://twitter.com/KKMPutrajaya), as does the Director-General of Health (https://twitter.com/DGHisham). The Malaysian Government’s key webpage for updates on COVID-19 is found at http://covid-19.moh.gov.my.
Australian visa scams
The Department of Home Affairs warns people to be very cautious regarding claims that Australian visas are allegedly for sale. These claims are not true. Australian visas are not for sale. Visas can only be obtained through official channels. Read more...
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
Comprehensive Strategic Partnership (CSP)
In January 2021, our prime ministers elevated the bilateral relationship to a Comprehensive Strategic Partnership (CSP). The CSP commits leaders to meet annually and is underpinned by three streams of cooperation: economic prosperity; society and technology; and defence and regional security. Under the CSP, Australia and Malaysia will expand cooperation on economic recovery and growth, health, education and the digital economy, as well as in new areas of science and innovation. The prime ministers also committed to increase cooperation on strategic and maritime issues to support a secure and stable Indo-Pacific region.
To read more about the CSP, visit https://www.dfat.gov.au/geo/malaysia/joint-statement-comprehensive-strategic-partnership-between-australia-and-malaysia
Australia now Malaysia 2021-2022
Australia now is the Australian Government’s flagship public diplomacy initiative celebrating Australia’s creative excellence, diversity and innovation, delivered each year in a country or region of strategic significance. Australia now Malaysia celebrates our longstanding bilateral ties and enduring people-to-people links, and raises Australia’s profile as an innovative and creative nation.
For more information on the Australia now Malaysia program, visit https://malaysia.celebrateaustralianow.com/
OECD Guidelines for Multinational Enterprises
The Australian Government encourages Australian enterprises operating overseas and multinational enterprises operating in Australia to observe the OECD Guidelines for Multinational Enterprises. The Guidelines provide voluntary principles and standards for responsible business conduct in a variety of areas, including:
- human rights;
- employment and industrial relations;
- combating bribery, bribe solicitation and extortion;
- consumer interests;
- science and technology;
- competition; and
The Australian National Contact Point (AusNCP) promotes the use of the OECD Guidelines and contributes to the resolution of issues relating to their implementation, including facilitating access to conciliation services.
Australian immersive multimedia installation Walking through a Songline
opens at the National Art Gallery of Malaysia (Balai Seni Negara)
Walking through a Songline is a pop-up light installation in which visitors can immerse themselves in ancient knowledge communicated through new technology. This dramatic digital experience is based on a component of the National Museum of Australia’s internationally acclaimed exhibition Songlines: Tracking the Seven Sisters, which takes visitors on a journey along the epic Seven Sisters Dreaming tracks. Read more...
Australia now: Lights Up - An 11-night light show on the Australian High Commission Building
Australia now: Lights Up is a dazzling light show projected onto the Australian High Commission building in the heart of Kuala Lumpur. Lights Up is the centrepiece of the Australia now Malaysia program, which showcases the best of Australian innovation, diversity and creative excellence. The illuminations have been produced through a collaboration between Australia’s Mosster Studio and Malaysia’s Filamen. Read more...
Boosting Australian engagement with Malaysia
In 2021 we will celebrate Australia’s economic, scientific, education and cultural links with Malaysia, through the Australian Government’s flagship public diplomacy program, Australia now. Read more...
For more news, please go to the news archive page.
For further information on studying and living in Australia, please visit the Australian Government website, www.studyinaustralia.gov.au. This website provides information on Australian institutions, courses, scholarships, application process, visa requirements and more. For enquiries, please email [email protected].
The High Commission values the contribution the alumni of all Australian universities bring and endeavours to cultivate stronger and closer links through building and maintaining alumni relations as an important aspect of bilateral education ties between Australia and Malaysia.
We are constantly updating our distinguished alumni database. For more information and registration for future alumni events, please email [email protected].