For urgent support, please contact our consular team on [email protected] or +60 3 2146 5555 or call the 24-hour consular emergency helpline in Australia on +61 2 6261 3305.
If you are an Australian citizen or permanent resident travelling or living in Malaysia you may wish to register with the Australian Government at https://covid19.dfat.gov.au. Regular email updates are provided on flights to Australia.
If you registered before 1 September 2020, you do not need to complete an online registration, your details are already registered with us.
COVID-19 – Australian Government information
For the latest news, updates and advice from the Australian Government on COVID-19, go to: https://www.australia.gov.au/.
There is also an Australian Government COVID-19 app you can download from the Apple App Store or Google Play, and a new WhatsApp channel. These all have regularly-updated information from Commonwealth, state and territory governments, on quarantine and travel restrictions.
As per the Smartraveller website, the Australian government’s current travel advice is do not travel overseas at this time. This is Australia’s highest advice level (level 4 of 4). See https://www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19. Travel advice specific to Malaysia can be found at https://www.smartraveller.gov.au/destinations/asia/malaysia.
Please check this High Commission website, and follow us on Facebook (https://www.facebook.com/AusinMalaysia/), and the High Commissioner on twitter (https://twitter.com/AusHCMalaysia), for latest updates.
Do you have questions on COVID-19? Please go to the following link for latest updates and FAQs.
Covid-19 financial assistance - For vulnerable Australian citizens overseas
Additional Australian Government financial support for vulnerable Australian citizens trying to return home from Malaysia is available: https://www.foreignminister.gov.au/minister/marise-payne/media-release/helping-australians-overseas
If you’re eligible, you can apply for an interest-free loan to help with the cost of a return flight where one can be arranged, or to assist with emergency living costs until a flight home to Australia becomes available.
Only those in genuine need will be provided loans. They are only available as a last-resort and you will have to meet strict eligibility criteria. All loans must be repaid.
For more information, eligibility criteria and to apply, see: https://www.smartraveller.gov.au/COVID-19/covid-19-overseas-financial-assistance
If you need consular assistance overseas and you haven’t already done so, please register with the Australian Government at https://covid19.dfat.gov.au. If you registered before 1 September 2020, you do not need to complete an online registration, your details are already registered with us. Registering does not guarantee the Government can facilitate your return to Australia. It will allow the Australian Government to easily communicate with you about flights, if and when they become available.
Reduced consular and passports counter operating hours during the CMCO
Due to restrictions under the Conditional Movement Control Order (CMCO), the consular and passports counter at the High Commission will only be open between 10am -2pm, Monday to Friday.
Passports can only be collected during this period (10am -2pm).
The High Commission will be providing limited passport and notarial services during the CMCO.
For urgent passport or notarial matters, please email [email protected].
UPDATED ENTRY RESTRICTIONS ON FOREIGN TRAVELLERS TO MALAYSIA
The Malaysian Government recently announced that expatriates and their dependents who hold a valid long-term pass, or have an approved pass application, are permitted to enter Malaysia.
Approval from the Director-General of Immigration is required for long-term pass holders to enter Malaysia. Requests for approval to enter Malaysia should be submitted via the MYEntry system in the ESD portal (esd.imi.gov.my).
On entry into Malaysia, you will be required to complete 14-days mandatory quarantine at a designated facility at your own cost.
Please see the Malaysian Department of Immigration website for further information on what long-term pass (visa) categories this applies to and the approval process to enter Malaysia. https://esd.imi.gov.my/portal/latest-news/announcement/entry-hold-my-permission-updates/.
These restrictions may change at short notice. If you have any further queries, please contact your nearest Malaysian diplomatic mission in Australia. https://www.kln.gov.my/web/guest/malaysian-mission.
UPDATE - August 2020
Prime Minister Muhyiddin has tonight announced an extension of the RMCO until the end of 2020. Please make sure you continue to adhere to SOP restrictions, practice good hygiene, wear a mask when required, and refer to Malaysian Government websites for the latest information.
The Malaysian Government have told the High Commission that, during the newly-extended RMCO period, expired social visit pass (tourist visa) holders will be permitted to leave Malaysia without incurring any penalty. They stated that this only applies to foreign nationals whose social visit passes expired after 1 January 2020. We understand that, in keeping with the arrangement till now, during this time you will be able to go straight to the airport to return to Australia without having to regularise your status (i.e. no need to get a ‘special pass’ from the Immigration Department). We recommend you take this grace period as an opportunity to find your way home through any means possible, as there is no guarantee of any further extensions without penalty.
The Malaysian Government also told us that the visa expiry grace period does NOT apply to long-term pass holders (such as expatriate pass or spouse visa holders) – those people must apply to the Department of Immigration for an extension in the usual manner. The authorities have also reiterated that long-term pass holders are not automatically permitted to re-enter Malaysia, and must seek prior permission from the Malaysian Government to do so. Please refer to relevant Malaysian Government websites for further details.
Please be aware that there are currently limits on international passenger numbers into Australia, to help manage pressure on quarantine facilities. These will be maintained in place until further notice. We encourage you to investigate all available options to return to Australia, including direct flights on Malaysia Airlines from KL to Australian capital cities, and indirect flights with Singapore Airlines, Cathay Pacific, Qatar Airways and Emirates via their respective hubs.
UPDATE - July 2020
From 24 July, the Malaysian Government re-instated mandatory 14 day quarantine at a government-run facility for all travellers arriving from overseas. The Malaysian Government also requires travellers to complete a “Letter of Undertaking and Indemnity”, which must be sent (with other relevant documents specified in the links below) at least three days in advance to the nearest Malaysian diplomatic mission in your country of residence/departure, for them to issue you with a letter of permission entitled a “Notice of Travel” before departure (you need this document to check in).
The following links from the Malaysian Consulate-General in Melbourne provide further details and links to the relevant documents and procedures:
- New "Letter of Undertaking and Indemnity", testing and quarantine procedures:
Full details can be found at the following document issued by the Malaysian Ministry of Foreign Affairs:
If you have any further queries, please contact your nearest Malaysian diplomatic mission in Australia. https://www.kln.gov.my/web/guest/malaysian-mission
The Australian High Commission continues to provide consular assistance for Australians in Malaysia. The Consular Services Charter outlines the consular assistance that may be provided to Australians overseas, and also responsibilities that lie outside the Australian Government’s consular role.
If you require consular assistance while in Malaysia, you can contact the Australian High Commission Consular Office in Kuala Lumpur between 8.30am - 4:30pm (weekdays) at +60 3 2146 5575. Alternatively, you can email us at: [email protected]
If you require consular assistance outside of business hours, or on a weekend, you can call the Consular Emergency Centre in Australia, which is operational 24 hours a day, 7 days a week, on +61 2 6261 3305, or via our High Commission switchboard, +60 3 2146 5555.
Visit the Smartraveller website to find the latest information from the Australian Government on COVID-19 for Australians abroad: https://www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19. Travel advice specific to Malaysia can be found at https://www.smartraveller.gov.au/destinations/asia/malaysia.
For local information, the Malaysian Ministry of Health publishes COVID-19 updates on its Twitter account (https://twitter.com/KKMPutrajaya), as does the Director-General of Health (https://twitter.com/DGHisham). The Malaysian Government’s key webpage for updates on COVID-19 is found at http://covid-19.moh.gov.my.
In response to the limitations imposed under the Malaysian Government’s Recovery Movement Control Order (RMCO), the Australian High Commission will be providing only limited passport services until further notice.
However, you are still able to book appointments for passport services here: https://malaysia.highcommission.gov.au/klpr/Appointment-bookings.html.
All visa processing will experience delays until further notice, as the Department of Home Affairs is prioritising applications for those travellers in categories exempt from Australia’s travel restrictions. Please see https://malaysia.highcommission.gov.au/klpr/Visas_and_Migration.html for further information.
In response to the limitations imposed under the Malaysian Government’s Recovery Movement Control Order (RMCO), the Australian High Commission will be providing limited notarial services until further notice. Please call us on +603 2146 5575 or email [email protected] to make an appointment.
Australian visa scams
The Department of Home Affairs warns people to be very cautious regarding claims that Australian visas are allegedly for sale. These claims are not true. Australian visas are not for sale. Visas can only be obtained through official channels. Read more...
Smartraveller - Updated website
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
Tobacco import law
The Australian Government is stepping up the fight against illicit tobacco, with the commencement of new laws that protect Australia's borders from the importation of smuggled tobacco products.
From 1 July 2019, it is illegal for anyone to import tobacco without permission, or in contravention of permit conditions. The Australian Border Force has new enforcement options to seize tobacco and infringe tobacco smugglers. If you import tobacco without a permit or in breach of a permit condition, your tobacco may be destroyed and you may face financial penalties or prosecution.
Travellers arriving in Australia can continue to bring tobacco with them without a permit, but must always declare tobacco above the duty free allowance and pay any relevant duties and taxes. It is important for travellers to be aware of the customs requirements that apply to them when travelling to Australia. If in doubt, travellers should always declare any tobacco they are bringing with them.
Further information on the new measures is available at the Australian Border Force website
60 years of Australia's diplomatic presence in Malaysia
The Australian High Commission’s special publication commemorating 60 years of Australia’s diplomatic presence in Malaysia is available online. The commemorative book was launched by the Prime Ministers of Australia and Malaysia on 22 November 2015. It captures the long-standing and substantial cooperation between our two countries across many fields including defence, education, business, the arts and sports. It includes a number of personal stories of Malaysians and Australians who have made key contributions to building our close ties.
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High Commissioner's Remarks at Australia Day 2020
24 January 2020: High Commissioner, Andrew Goledzinowski's full remarks at Australia Day 2020 reception. Read more...
For more news, please go to the news archive page.
For further information on studying and living in Australia, please visit the Australian Government website, www.studyinaustralia.gov.au. This website provides information on Australian institutions, courses, scholarships, application process, visa requirements and more. For enquiries, please email [email protected].
The High Commission values the contribution the alumni of all Australian universities bring and endeavours to cultivate stronger and closer links through building and maintaining alumni relations as an important aspect of bilateral education ties between Australia and Malaysia.
We are constantly updating our distinguished alumni database. For more information and registration for future alumni events, please email [email protected].